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Former Member
Feb 15, 2007 at 02:50 PM

Work time use to solve Support Message


Hi Gurus

Well, my question is very simple and I just need to

know is there some way to register the time deployed

to solve Support Message (Service desk Scenario) by

the Message Procesor or Service team?? and is there a

report that show me that time or work effort by message processor or Service Team??

I know, in Service Order is possible Service Confirmation but it is other scenario, please give me your suggetion.

Best regards