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Prompt for Service Closed

Hi Gurus,

I created a prompt for Service Closed but it’s not working. I made the following customizing:

  • I created a schedule type (Service Time) for the SALE Queue. It’s working fine, I mean when time is 6:00pm the Queue is closed (if we call the system does not take the call).
  • I created a new prompt file (SALEclosed) and a new prompt (SALEclosed) and create a schedule audio prompt type (Service Cloused Message).
  • Queue: SALE
  • Calendar: Default
  • Schedule details: prompt type (Service Cloused Message) and Default (SALEclosed).

When we call if the SALE queue is closed the system does not get the call (It is ok), but we need to play the prompt “The Contact Center is Closed ……”

Does someone know what I need to do?

Best regards,

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1 Answer

  • Dec 27, 2017 at 08:38 AM
    Hi Fernando,

    KBA 2483067 should help.

    Best Regards,

    Grace

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