Dunning run

[Former Member]

Hi,

Invoice amount is 1lakh.After 1 dunning notice customer paid half of the amount.next how can we do dunning run?

thanks advance

[Former Member]

Hi

As per my knowledge.........

If the balance amount is greater than the minimum amount or % specified for next dunning level in the dunning procedure, then it will be dunned provided it is overdue by number of days specified for that dunning level.

How ever if it is lower than the next dunning level, then the system will try to find lower dunning level and customer will be dunned at that level even if customer is already dunned at that level. Only last dunned date would change accordingly in the customer master data.

If the customer has reached the level at which you have ticked the option Always Dun or Print ALL Items, then customer will be dunned regardless of any changes

Hope this helps.

Pushkaraj