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Loyalty Management: Consume benefit - Reward rule action missing

May 17, 2017 at 12:40 PM

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Hello Experts,

We use CRM Loyaty Management EHP3 SP03 and we would like to use Benefits functionality

We are able to create and assign the benefits to the member but we are having troubles consuming them.

We create the member activity:

Category = BENEFITS

Type = CONSUME BENEFITS

But it seems that as we do not have a Reward Rule for consuming the benefit, it doesn't work.

When we try to create the reward rule, there is no action for consuming benefits.

How can we consume the benefits if there is no action for that?

Thanks a lot!

https://wiki.scn.sap.com/wiki/display/CRM/Benefits#Benefits-mem_assignment

https://archive.sap.com/discussions/thread/3501892

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1 Answer

Best Answer
Jorge Fernandez Vicens Jun 01, 2017 at 06:52 AM
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Hello,

The issue was solved transporting the entry from the client 000.

Regards

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