I created a message (Help > Create message...) and it works perfect, except for the Sold-to-Party. This field is still empty.
The sold-to-party (partner) determination is based on an iBase.
In Tcode: ib52, iBase 1 the structure looks like:
- Solution Manager Installation
-- Service Desk
--- Sap Systems
When I assign an sold-to-party by selecting Solution Manager Installation. No support Team will be assigned to new messages.
When I assign an sold-to-party by selecting Sap Systems, the Support team field is filled.
However, in both situations the Sold-to-Party is empty.
When i open an message, the IBase / Component field is 0. Shouldn't this be 1?
If so, how to solve this?