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Does anyone have any experiance/knowledge of implenting ITIL practices with SAP?

Specifically i'm looking at Change Management. Whilst I appreciate SAP has the capability to do change Management. Does anyone's organisation carry out Change Management outside of SAP as well.

For instance logging transports on a separate system.

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2 Answers

  • Oct 15, 2017 at 01:32 PM

    Hi Chantele could you be a bit more specific what exactly are you looking for? I can guess that because last sentence is about logging transports you ask for this kind of change management. If so please have a look on many articles here about ITIL and SAP Solution Manage. There are also many another ticketing solutions in charge of SAP maintenance inclusive transport logging.

    But there is difference between change management as a part of IT services management (in terms of maintenance including continual change) and change management in terms of project - like SAP project - what creates disruption.

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  • Jul 08 at 07:49 PM

    I guess Charm as part of SAP Solution Manager is the tool that may help to implement full fledged workflow scenarios around change management.

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