followup service contract to sales order

[Former Member]

Hi experts,

Can I create a Sales Order from Service contract, If Yes can I get products in Sales Order.Actully I am getting the products in sales order product Tab,but I am not getting that information in General tab.

I want to get the data in general tab.

Is it mandatory to match the Org details in Service contrcat with sales contract when we are creating the followup activity because we know that there is no service orgunit in sales order.

please send your solution to this mail id: nelakurtir @techmahindra.com

thnaks

Madhu

[Former Member]

To be able to copy from a service order (item) into a sales order (item) you have to set up copy control customizing. You can find it in the SPRO under CRM->Transactions->basic settings->copy control. Have a look at the documentation there and it will describe everything you need to know.

Kai

[Former Member]

Thanks for your reply, i have done copy controls and item category determination also but whenever i am doing followup from service contract to sales order i am not getting product related information other than that everything is fine. there is mismatch with the org details also i mean to say there is a service orgnization and service org unit in service contract but in sales order we wont get the service org details.

[Former Member]

First you need to get the order header right before assigning products: Since you are copying from a service scenario transaction into a sales scenario tx you need to be aware that service and sales transactions refer to different views of the organisation model. It is not possible to reuse the service org determined in a sales order; instead you have to re-determine the organisation details (in the copying control). This way you would get the correct organisation details for sales. The same applies on item level; after doing these settings the copying should look better.

Regards, Kai