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Former Member

priority issue in Support Desk in Solutionsolution Manager

Hi Guru's

When we create the support Desk Message in solMan or thru any Satellite system, the email will trigger to the Concerned person, But in the Support Desk mail the priority is not appearing,we are using the solution Manager 4.0 ( Upgraded).can Any Guru's Help me out.

Regards

Charan

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1 Answer

  • Feb 13, 2007 at 02:16 PM

    Check if the below linnk can help you....

    Mail to Support Team During the creation of Support Message

    It makes anote of a BADI and may be further configuration to this BADI can reach you to the requirment. I personally have not worked on this but would be great if it works out for you.

    All the best

    Br,

    Sri

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