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IDOC/BAPI for SM help desk


I want to send help desk data to external system and update it back to solution manager. Is it possible ?



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  • Posted on Feb 13, 2007 at 03:58 PM

    Hello Sanjeev,

    Did you check the SPRO points for this configuration?

    Connecting the Solution Manager Service Desk with an external service

    desk requires that the external service desk implements the same web

    service interface as the Solution Manager Service Desk.

    When a new servic desk is added via the IMG activity "Configure

    Interface to Solution Manager Servic e Desk", the first service of the

    external service desk is already called, in order to retrieve an ID

    for the external servcie desk.

    PLease check note 962383.

    Regarding the SOAP/Webservices setting for SAP Solution Manager in order to enable the connection from SAP Services Desk to external helpdesk, you can intergrate the webservices by using SOAP adapter. For more information about the SOAP adapter, you can always refer to SAP document at

    Check the following url:





    Hope this helps,


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    • Former Member

      Hi there,

      Do you mean we can integrate the solution manager service desk with external service desk through SAP XI/PI. Please can you throw some more light on configuration on the solution manager side. Do we need to do it though any BADI's or simple config will do ? I know that we can connect solution manager service desk with external service desk with out XI in solution manager IMG, but I think it only supports the transfer of same message with out any message conversions.

      Please can you explain in detail ?



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