what are the tools used in supporting project l2 & l3

[Former Member]

hi , good morning everbody.....

what are the tools used in supporting project ..............

thanks,

hari shankar.

[Former Member]

you can also use

evantive , synergy, kintana there are various CRM tools used in SAP.

can you be more specific abt ur application area

[Former Member]

Tools used in support project are client & company specific.

few tools are mentioned below.

clarify---Support & tracking tool

SAP solution manger---help desk & support function feature

regards,

Raghu

award if helpfull