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Former Member

FSCM Collection Customer Contacts

We are on SAP ECC 6.0 implementing basics of Collection Management and Disputes. When we click on <Create customer contact>, there is no SAVE option in the pop-up screen. Only when we back out of the 'Process Receivables' screen... will the 'Create Customer Contact' pop-up screen show "again", and now the SAVE button shows. This just seems odd to me, but wondering if this is how it supposed to function??

I do not see the option to add <Customer contacts> on the document level (preferably multiple documents). Has anyone added additional functionality to the 'Process receivable' screen, like this??

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