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service desk - help

Hello All,

We have to configure the service desk functionality of SolMan. I am not able to find a step-by-step guide or help link for the same.

I am sure somebody of you would have configured the same. If you can share your valuable experience with us, it will be of gr8 help to us and it will be greatly appreciated.

Pls help. Thanks a lot in advance.

best regds,

Alagammai.

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1 Answer

  • Feb 09, 2007 at 02:43 PM

    Hello Alagammai,

    The best guide is to follow the SPRO steps, really. You have to configure all Basis settings before configure the Service Desk funcionality.

    Also look in service.sap.com/rkt-solman the iTutor for configuring the Service Desk.

    In alias solution_manager in the Media Library you will find also a valuable documentation, there is an Addition Information for Support Desk guide for SOLMAN 3.2, that explains some extra configurations.

    Hope this helps,

    Dolores

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