create support message

[Former Member]

Dear sir,

we are facing problem while creating support message in solution manger and satellite systems.we have done all the basic settings in SPRO and activated EWA.

in the satellite system.it is working fine.But while creating support message we are getting the following error message ERROR IN LOCAL MESSAGE SYSTEM

MESSAGE 009999000014 NOT COMPLETE. in solution manager and satellite system.

we have refer the following notes 824640,838063.please suggest me.

Regards,

Venkat

[DoloresCorrea]

Hello Venkat,

If you are in SOLMAN 4.0 SP9 for solving the problem in SOLMAN apply note

1011376.

Which message number did you get in the satellite? please check that the user used in the RFC connection SM_..._BACK in SOLMAN system has roles

SAP_SUPPDESK_CREATE

SAP_SV_FDB_NOTIF_BC_ADMIN

In PFCG make sure that both roles has Authorization and User tabs in green status.

Hope this helps,

Dolores

[Former Member]

Dear Dolores,

Thanks a TON for this post. I was breaking my head for past two day's for resolving this error, never really thought of any authorisation issues until I read this post....

Thanks Again...

Regards,

Sai.