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Former Member

Using Workflows for Automatic message processor determination !!!!!!!!!!

Dear Friends,

We have requirement that once the msg is created it should be directly assigned to msg processor.

The end user can be any user.

So depending on the SAP component, the apt msg processor should be determined.........

We have decided to use workflows to determine it and so we are not going to maintain ORG srtucture.......

I am Newbie in workflows, i need to some tips or docs that would help me learn,

understand, configure, develop workflows.......

Please help me with this..........

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1 Answer

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    Former Member
    Feb 12, 2007 at 06:15 AM

    Hi,

    As per your requirement, When the call is logged the msg processor can be assigned as per the SAP component through the Standard action rule.

    goto Tx: PFAC --> AC13200137

    with in that u can map the particular processor to the sap component.

    regards

    Yaswanth.

    Message was edited by:

    Yaswanth Kumar Palakaluri

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    • Former Member

      Hey Yashwanth,

      I tried that.

      My problem is when i create responsibilities, i should use Function module to resolve the rule,

      Where should i specify the function module, so that the rule is resolved, thus enabling the determination of Msg processor OR Suport team....

      That means when the msg is created automatically the Msg processor is determined....

      Plz help ASAP.......

      Points are there for the taking.