hi experts plz guide me
1. in supporting where we can find servers(dev, qua, pro) is client place or in our company.
2. if it is client place how we can connect to client is there any tool to connect with client.
3. client send tickets to developer or pm or tl.(will we get tickets through PM or TL )
4. as a developer what type tickets we can solve and monthly minimum how many tickets we can solve.
1. implementation/development where we can find servers
2. in company which tool to use to communicate to developer, tl and pm.
3. for example servers are in client place uid and password our basis provide or others.
thanks to advance