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How to Import Contacts into C4C after implementation.

May 15, 2017 at 05:50 PM


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We are live in C4C. I have spreadsheets of customer contacts that were kept by customer service/sales which is not in ECC. I would like to upload contacts in mass into C4C to existing customers. I have tried using the data migration template but it appears not to work for existing customers. Has anyone had any luck with this?

Thank you!


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1 Answer

Zoran Galijanic May 16, 2017 at 03:12 AM


During migration process you may use data migration template. Under properties choose "Replace already existing records" (see screenshot).

For this case migration mode will overwrite existing records completely with data from the source file that has the same ID. New records are added. Any previously imported information in fields that are blank now, is lost. You can use this, for example, to overwrite master data before Go Live .

In other cases you nay use also "Enhance already existing records" or "Modify already existing records" mode of migration process.

I hope this help



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