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SAP API Management Analytics Dashboard

May 15, 2017 at 06:48 PM

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Hi.

Im playing around with SAP API management in my SAP Cloud Platform trial account.

I have made an API proxy which calls a SOAP service, converting the request and response to json. My API call works , and also the policies which I have in place for checking the APIkey and quota work.

Now, Im trying to check out the analytics part, but when I open the analytics dashboard it shows that there are no calls.

Also, when viewing the API in the API portal, it shows no calls / no data and in the console ,I can see that a server error has occurred with the error:

{"error":{"code":null,"message":{"lang":"en","value":"Unable to retrieve Analytics Data from the runtime"}}

Furthermore, I am also getting errors in other places in SAP API Management, for example when opening the API overview page, a server error also occurs without meaningful error

{"errorCode":"","errorMessage":" : - "}

Although, after that I am able to view my api...

And again, when viewing a Product, server error with same meaningless error message.

Does anybody have a clue why I am not able to see any statistics regarding my API calls and why these error pop-ups appear all over the place?

Regards,

Adam,

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Hi Adam,

Apologies for the delay. Can you provide the P# (Or S# or...) and details via email to sapapimanagementinfo@sap.com so that we can look into the account details? Sounds like some misconfiguration.

Regards,
Elijah

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2 Answers

Aparna Khare
Jun 14, 2017 at 05:21 AM
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Hi,

Can you please check now if the issue is resolved ..

Do let us know in case you still get the same issue.

Thanks,

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Kevin Wang Jun 06, 2017 at 03:38 PM
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Do you have any Ads block extension running in your browser? That might be blocking some resources from being loaded properly.

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Hi

Nope, no ad blockers. There was a server error saying : Unable to retrieve Analytics Data

It apparently had something to do with my particular trial account.I eventually used a different trial account and partner account without issue.

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