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Crystal Reports 10 Error​

Crystal Reports 10 Error
Windows 7 Pro 64bit

User tries to export a report and email it using mapi from the pull down menu.
They get the next window where is asks for email address once there the app crashes and gives this error below:

Problem signature:
Problem Event Name: APPCRASH
Application Name: crw32.exe
Application Version:
Application Timestamp: 3fd6cbca
Fault Module Name: mso20win32client.dll
Fault Module Version:
Fault Module Timestamp: 5909cd07
Exception Code: 012d9312
Exception Offset: 00122435
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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