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Crystal Reports 10 Error​

Crystal Reports 10 Error
Windows 7 Pro 64bit

User tries to export a report and email it using mapi from the pull down menu.
They get the next window where is asks for email address once there the app crashes and gives this error below:

Problem signature:
Problem Event Name: APPCRASH
Application Name: crw32.exe
Application Version:
Application Timestamp: 3fd6cbca
Fault Module Name: mso20win32client.dll
Fault Module Version:
Fault Module Timestamp: 5909cd07
Exception Code: 012d9312
Exception Offset: 00122435
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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1 Answer

  • Jan 23 at 06:30 PM

    We get that error too with an in-house application that calls Crystal Reports (sorry, I don't know which version, we do have a directory for crystalreportviewers115 if that helps) to export to PDF or Excel (2016 via O365 corporate accounts).

    This appears to be something to do with a user's profile after Microsoft outputs an automatic update. Our users run without admin privileges and the error does not occur for other user's profiles or if a new profile is created.

    We normally hold back on 2nd Tuesday updates until things settle down then deploy the next month however some, Microsoft pushes out anyway if updates are not paused. We first noticed the appcrash MSO20win32client error happening after MS put out

    KB4023057 around August 2018.

    It only affects some of our users and only on Win 10 (we use Pro) and we've had times when they've been fixed (error no longer occurs) after a later update of KB4023057 and then after it's updated and pushed out by MS it stops working again (maybe). We suspect it may happen if the user is logged in when they get the KB4023057 update.

    We have found a work-around. If we click the start menu and find the application (or use file explorer) and right-click the app > more > run as administrator and then enter the user's password (the same user it fails for) the error does not occur.

    We have been unable to determine what is different between running the application, and run-as admin with the user's credentials.

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