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Enable buttons in mail view

Hello all

I am trying to enable email functionality in IC. Unfortunately, when I press "e-mail" and "create new", all the fields are display only (from, to, BCC,mail body...).

Is there any service I should activate in SICF?Or any obligatory customizing in CRMC_IC_EMAIL?

Thanks!

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    author's profile photo Former Member
    Former Member
    Posted on Feb 07, 2007 at 06:35 PM

    To enable email functionality in IC Web you need to maintain the entry 'INT' which is meant for Email communication under "Define Communication Method settings" of IMG.

    You find it under IMG Path CRM->IC Web->Agent Inbox->Settings for Asynchronous Inbound Processing.

    After doing this maintain email profile with appropriate settings,and update IC Web profile with email profile.

    Thanks,

    Thirumala.

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    • Hi Thirumala,

      I am trying to do the same as Joaquin.

      Unfortunately, it does not work after doing the following steps:

      1. Define the following setting: IMG Path CRM->IC Web->Agent Inbox->Settings for Asynchronous Inbound Processing

      a. Maintain entry u2018INTu2019.

      2. Define Email profile: CRMC_IC_EMAIL

      3. Update the related Business Role in CRMC_UI_PROFILE in the Function profile Email.

      Please let me know. Thank you very much and regards, Jerome

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