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May 15, 2017 at 09:54 AM

Blocking the deletion (Action button) of Leads, Phone Call Activities, Tasks, Appointments in C4C

945 Views Last edit Aug 24, 2017 at 04:23 PM 2 rev

Hello,

In our implementation, we would like to block the deletion option of Leads, Phone Calls, Tasks, Appointments in C4C which is currently available through the Action button in the OWL screen. This option is not to be provided to the end users.

Can anyone shed some light on how this can be achieved? Are there some configuration settings for the same?

Thanks and regards,

Nikhil