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Former Member

SAP C4C Issue

Hi Experts,

Change alerts no longer send, when an agent creates their own ticket. If they are the originator, do not send the alert.
Add details to alerts of customer/account id, subject, description, notes, etc...
Add notification for a reply from a customer to a ticket via e-mail, right now there is no notification that they have replied.

Thanks,

Parthasarathi

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