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Former Member

[Hybris Makrting] "Could not create score"

Hello,

I'm having trouble creating scores in Score Builder. When I click on create I get the window to add the name, target groups, etc. But when I click on save I get an error saying:

Could not create score

Entry sap_ic_scoring does not exist in cuac_pm_ds (check entry)

As far as I know I should not be editing this table manually. I should also mention that I have installed HRF. Is there a way to fix this problem or debug it?

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3 Answers

  • May 18, 2017 at 07:47 AM

    Hi Abdullah,

    Please open a support ticket, so that our support organization can have a look into your system and help you with your issue.

    Thanks!

    Best Regards,

    Asmus

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  • Jun 30, 2017 at 04:30 PM

    Hi Abdullah,

    please be always sure to don't lock the segmentation customizing with your user in the backend while using the score builder at the UI frontend. The score builder wants to create create entries in the segmentation customizing.

    Best regards

    Maik

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    • Former Member

      Hi Maik,

      I am receiving same error even though segmentation customizing is not locked from backend. Any other suggestions?

      Thanks and regards,

      Dinesh.

  • Jul 12, 2017 at 11:56 AM

    hi Abdulah,

    I would suggest to check all the steps were configured successfully after the Upgrade or Intial Installation.

    Thanks,

    Krish

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