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Email notification to dispatcher when new incident is reported

May 12, 2017 at 12:05 PM

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hi gurus,

i need help with configuring email notifications for new incident report, how to notify dispatcher using smart forms mail?

tnx in advance

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1 Answer

Aditya Khorana
May 12, 2017 at 03:44 PM
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Hello Masan,

You can make use of BRF+ to identify support team which can be your L1Support Team. With below wiki link, you will be able to achieve the same and send emails to your dispatcher/L1Support

https://wiki.scn.sap.com/wiki/display/SAPITSM/Support+Team+Determination+via+Business+Rule+Framework+plus

Regards

Aditya Khorana

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