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Email notification to dispatcher when new incident is reported

hi gurus,

i need help with configuring email notifications for new incident report, how to notify dispatcher using smart forms mail?

tnx in advance

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1 Answer

  • May 12, 2017 at 03:44 PM

    Hello Masan,

    You can make use of BRF+ to identify support team which can be your L1Support Team. With below wiki link, you will be able to achieve the same and send emails to your dispatcher/L1Support

    https://wiki.scn.sap.com/wiki/display/SAPITSM/Support+Team+Determination+via+Business+Rule+Framework+plus

    Regards

    Aditya Khorana

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