Hi, Aditya.
Q1: Yes. Please review this documentation.
Q2: You said this is when you open the Fiori Launchpad but I believe you're specifically talking about the number displayed on the My Inbox app tile. Is that correct? If so, you have to click on the tile to open the app itself to get the items.
Q3: I'm not as familiar with this area so I'll have to leave it to a colleague or another community member to offer advice here. Apologies.
Thanks,
Keith Nunn
SAP Product Support
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