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Former Member

Work time in service desk

Hi Gurus

I would like to know if there is a way to get Work Effort in a Service Notification relate to Hellp Desk?

thanks

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1 Answer

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    Former Member
    Mar 30, 2008 at 10:21 PM

    Hi Efrain,

    There is a table for change documents (status+BP) named CRM_JCDS. And a report for the list, "CRM_DISPLAY_CHANGE_DOCUMENTS".

    Transaction number is your message number and transaction Category is "BUS2000116".

    But you have to write down a code for process line items.

    Hope this helps,

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