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BI Support tool is not opening at all

May 12, 2017 at 08:13 AM

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Former Member

I have installed BI Support tool successfully and after successful installation it started automatically without any issue.

I have closed it and tried to re-launch;however this time nothing has happened and tool is not opening since then.

Please advice.

How to capture its logs?

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2 Answers

Denis Konovalov
May 12, 2017 at 05:17 PM
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On which file are you clicking to stat it ?

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Toby Johnston
May 23, 2017 at 06:55 PM
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Are you still facing an issue? If you check in your task manager do you see a BISupportTool.exe process in memory? Please let us know if you require further help.

Thanks
Toby

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