I keep a log of each user getting in SAP. Here is of one person
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Processing ADD-ON connection for user JOE.BLOW on Friday, February 02, 2007
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Object SBOGuiApi created successfuly...
Connection string xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx gathered...
<b>An attempt was made to reference a token that does not exist.</b>
for user marc.binette on 2/2/2007 1:57:00 PM
TRY CATCH = Object reference not set to an instance of an object.
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Processing ADD-ON connection for user JOE.BLOW on Friday, February 02, 2007
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Object SBOGuiApi created successfuly...
Connection string 312c32312c322c312c5c505f4f66757279 gathered...
Connection to SBO Application successful...
SBO application initialized...
The user is connected to SAP...
Connection to SQL successful...
As you can see, The user did a first attempt but failed. He did try right after he crashed and he succeeded. WHY ?