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How to replicate Document Types from C4C to ECC?

Hi Folks,

I want to replicate Opportunity & Sales Quote document types from C4C to ECC via PI.

1) What are the steps do i need to perform?

2) what are the Communication Arrangements do i need to maintain?

Can you please someone explain me step by step process (E2E Process).

Thanking in advance.

Regards,

Aravind.

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1 Answer

  • May 12, 2017 at 07:35 AM

    Hi Aravind,

    I am not sure whether opportunity data replication is available for integration with ECC or not. I had done integration between C4C and CRM for BP data, opportunity and lead.

    If you want to use PI then basically configuration is required to be done in 3 places.

    In C4C -

    1. Scoping

    2. Communication System

    3. Code List Mapping

    4. Communication Arrangement - When will you create this you will automatically get all of the scenarios for which you can do the integration. Check whether opportunity data replication is available for integration with ERP or not.

    C4C consultant should help you in this part.

    In PI -

    Standard ESR content is readily available for integration with CRM but not sure is there anything available for ERP integration or not .For ERP integration generally, contact and account information is replicated in most of the projects.

    Rest configuration in PI and in ERP is as usual basically. Normal configuration for usual IDOC connections. ECC team should handle core level configuration in ERP system.

    Thanks,

    Apu

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