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Former Member

Returns line processing in GTS

Hi There,

We have business process for out of warranty replacements. The sales order type (order type ZMFG) has two lines - one for returns and the other line for replacement. The part number is same on both these lines. The customer(shipto) is in say GB and plant/Storage location is in CZ.

The departure country on the replacement line in customs document (in GTS) is CZ and the destination country is GB. This is correct as we are shipping from CZ to GB.

In case of the returns line, the system shows departure country as CZ and destination as GB. We want these to be other way round i.e., Departure country as GB and destination as CZ (because the physical flow of goods is happening from GB to CZ).

How do we achieve this?



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1 Answer

  • May 12, 2017 at 01:58 PM

    Hi Rahul,

    Not sure you can achieve this without some custom development.

    Indeed, the direction (Import/Arrival or Export/Dispatch) is defined at header level of the document and based on this setting the system determines the country of departure/arrival using the plant country and the customer/vendor country.

    In your case, as you have a Sales Order, you probably mapped the document in GTS as EXPORD document and the direction defined for EXPORD document is Export/Dispatch, so both items are considered as Export/Dispatch, with country of departure = plant country and country of arrival = ship-to country.

    So, as I said in the beginning of this message, I don't see any possibility other than a custom development.

    Best Regards.

    Mouaz BEN REDJEB

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    • Hi Mouaz,

      Agreed, but presumably the situation in the Deliveries is ok - the Returns Delivery will have the correct countries for compliance processing as an "Import". If that's true (and I haven't checked it), then perhaps Rahul's focus should be more in that area than in the Sales Order processing?