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support desk in solution manager 4.0,

Hi,

Trying to configure the support desk in solution manager 4.0,Can anybody suggests which is the good document to start with.

Thanks & Regards,

Sreekala

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1 Answer

  • Feb 02, 2007 at 01:54 PM

    Hello Sreekala,

    For me the better place to begin in SOLMAN world is:

    http://service.sap.com/rkt-solman

    There you caan select different profiles and the iTutor are really good.

    Also in spro the configuration point are really good explained to configure the solman and the Support desk basic settings.

    Also check for documentation in service.sap.com/solutionmanager

    Best regards,

    Dolores

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    • Hello Bala,

      In which client are you activating the BCsets for service desk?

      This client is a copy client from 001 client? as indicated in the installation guide. Check scc3 logs.

      Hope this helps,

      Dolores