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SAP E-Commerce Process

Hello Experts,

I would like to know the Industry Best Practices for E-Commerce Process.

- Can SAP FMS act as an OMS (Order Management System) or do we need to have CRM system?

- SAP FMS can send the pricing, promotion information to the E-Commerce site directly, correct?

- How does CAR (customer activity repository) play into this process? Once the order has been shipped to the customer, does E-commerce send information back to CAR and then would CAR send it to FMS to ship and bill the order?

- What is the standard process to send assortment information to E-Commerce website? using price catalog using t-code VPRICAT?

- What is the standard process to send inventory information to E-Commerce website?

Any help is greatly appreciated.

Thanks,

Maruthi

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1 Answer

  • May 12, 2017 at 06:50 AM

    Maruthi

    Most of the answers should depend on your actual business requirement. If you have extensive requirement for order and related customer management then you would require CRM.

    Using FMS you can achieve basic process. Also FMS is not front-end user friendly,

    SAP FMS can send Pricing/promotion and all relevant information using standard interface available. You can use idocs or enterprise service. If you are on HANA you can use ODATA services as well. It depends on your eCommerce solution if you will need middle-ware to integrate it with SAP.

    CAR acts as central repository to all your data which can be processed to get useful information needed for the business. If your eCommerce system is already integrated with your ERP (FMS in your scenario)you don't need to integrate it with CAR unless your eCommerce system holds certain customer/transnational data which is not shared with your ERP.

    You can use Assortment list to share your assortment information across system. VPRICAT is just pricing catalog. Assortment list will contain a lot more information. Again depending on your eCommerce solution you might have to use middle-ware layer.

    Thanks

    Vibhor.

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