functional side of crm

[Former Member]

hi

can you tell me what is the functional aspects in crm

means how we can functionally see crm

[Former Member]

Hi Puneet,

The functionality of CRM is nothing but the standard SAP CRM solutions. Where in the business process of CRM talks about the presales and post sales activities, which includes standard business process of marketing,sales,service and analatycs.

Please reward if it helps.

Best Regards,

Johnny