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Former Member
Feb 01, 2007 at 10:00 AM

IC Webclient - Chat

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Dear All,

i have configured the web chat in the communication channels, assigned it to the IC client profile. but somehow, when i send chat request through the contact center simulator, it does not alert the webclient IC that there's an incoming webchat request. i have the phone & the email works.

do i miss any step on this?

any lead is appreciated.

Regards,

JD