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C4C report -Agent ticket load percentage

Hi All, I am working on a report to display the percentage of tickets resolved by agent. Formula looks like Agent %= Number of tickets resolved by agent/ total tickets * 100. I am trying to write a calculated key figure but unable to replicate scenario. Can anyone kindly help me in addressing to replicate the formula. Kindly share if you have any docs on using formulas and custom key figures.

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2 Answers

  • Jan 23 at 01:57 PM

    Hi rama krishna

    Did you got any solution for the above requirement? , we also have similar requirement.

    Regards

    Rachappa

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  • Feb 01 at 12:52 PM

    Hi Rachappa ..

    Unfortunately no

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