Fork issue: Agents are not getting populated in all branches

[Former Member]

Hi,

I have a fork with 3 branches.

Agent assisgnment is happening in 1 branch but not happening in the other 2 branches.

I am determining the agent in an activity before fork. But the agent is not getting assigned in the step after fork.

Could you please help in resolving this issue?Early help will be highly appreciated.

Regards,

Monica.

[former_member186746]

Hi Monica,

what are the differences between the dialog step that is working and the other 2 dialog steps which are not working.

And how is agent assignment done in these steps (user/position/rule/expression)

During development, espescially when assigning users to positions and suchlike, changes made to the organizational structure won't have an effect until the organizational buffer is synchronised, try SWU_OBUF and create the workitem again to see if this helped.

Kind regards, Rob Dielemans

[Former Member]

Hi Rob,

The branch of fork that works has all the agents in an internal table.I have made this internal table multiline.I assign the agent in the next step.This is happening in a loop, until all the agents in the internal table are sent a workitem.

The branch of fork that doesn't work has a single agent.I determine the agent in a step before fork. The step immediately after fork must be assigned the agent - as an expression. For testing purpose, i assigned a 'User' for agent , yet in the log, i get 'No Agent'. What should i do?

Please help.

Regards,

Monica.

[former_member186746]

Hi Monica,

check my answer here:

Plus could you please stop creating new threads in this forum with the same problem?

Kind regards, Rob dielemans