05-11-2017 9:02 AM - edited 02-03-2024 11:32 PM
Hi experts,
We are using SMP 3.0 SP12 and deployed SAP Work Manager 6.2
We are facing following issue.
Work orders are getting 2 time confirmation records in back-end.
From Ipad once work order is completed the key user will add the time(Time he as spend to complete WO) and do sync but in back end for the work order two time cofirmation records are created. one record with correct time what key user as entered and the other record with zero time.
can anyone please help me to resove this issue.
thanks
Madhukar G
Hi Madhukar,
Have you enabled both time sheet and cats to update confirmation in the backend.
Regards,
Sravanthi.
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Hi Madhukar,
If both time sheet and CATS are disabled, hope we will not get any icon/screen in the front end to view recorded time as this global will be set false for enabling rule in front end screen.
If CATS is disabled in client globals, then the application is using time sheet that will post entries(start time and end time) through iw41,iw42,iw43 transaction codes.Debug ABAP class for time confirmation to identify why an empty record is added.And also in the front end, when the user is adding time confirmations, check the flow of transactions that are posting from the device.I hope second entry with an empty record is due to CATS from the front end or vice versa.
Thanks & Regards,
Sravanthi Polu.
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