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GRC PC 10.0 - CCM job fail issue

May 10, 2017 at 06:38 PM

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Hi Experts,

Whenever a CCM job fails in the system, a notification mail is sent to few users of the system. As shown below.

Firstly, I want to know which users are chosen as recipients of the above email. Is it based on roles assigned to business events? If so, which business event is responsible for this activity.

Secondly, how to change the contents of this email?

Please help me with the above queries. Looking forward for your response.

Many thanks in advance.

Regards,
Abhishek

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4 Answers

Susan Keohan
May 12, 2017 at 02:22 PM
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I think you need to dig deeper yourself before posting...We don't know what job failed, or what custom reports you have running to alert people of the failure. Plus, I see nothing here that says 'This is a workflow issue'.

Check background jobs. Check transaction SOST. There's no way to know what's going on without digging.

Good luck,

Sue

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Thanks, Susan.

My concern is not about why the job failed in the GRC system. But, a notification mail is sent to few users when a continuous control monitoring (CCM) job fails in the system. There are no custom reports developed for this function. I believe it depends on the agent determination rules set up at configuration level. I wanted to know which Business event is responsible for this behavior.

Regards,
Abhishek

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Plaban Sahoo May 15, 2017 at 07:15 AM
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Hi,

Could you check the job log. I am really interested in knowing this.

Regards

Plaban

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Hi,

Please find the CCM job step log.

Regards,
Abhishek

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Rajeshwari Akkamgari
May 26, 2017 at 03:57 AM
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Hi Abishek,

You need to check in your system what email alerts you have activated, as its not same in every environment. In general email notification texts are maintianed in SE61

thanks

Rajeshwari

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Former Member Nov 02, 2017 at 06:38 PM
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Did you find a solution for it ?

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We implemented a custom program to set the recipients for this business event.

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