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Former Member

Complaint management with order reason

Dears,

I have an issue with transaction WCMP_PROCESSING coming in the EHP2.

Looking at the customizing there is a possibility to setup the complain reason (which I did). Using this code enables to create correct document type in reference to invoice.

I'm trying to setup the system so that return document is created. Here I am successful- return document gets created correctly.

An issue is that return document needs to have AUGRU- VBAK field filled in to be complete (order reason). The WCMP_PROCESSING is NOT passing reason of complain (setup in configuration and chosen by user during the return processing) to AUGRU field.

I guess I missed some part of config.

Could you advice how should I enable user in WCMP_PROCESSING to pass Order Reason (AUGRU) field and therefore make order complete?

Thank you in advance

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3 Answers

  • Best Answer
    May 19, 2017 at 02:49 PM

    We don't use complaint management but there is a wiki page for it. Since it's about the copy control then obvious places to look would be the copy control items in the configuration.

    Also check SAP Notes (use ANST transaction if available) for any corrections. If you believe there is an error in standard - open an incident with SAP.

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    • Former Member

      Hello Jelena,

      Unfortunatelly you are right. This cannot be solved by the config. I have checked throughly and also gathered input from those using complains. The solution is:

      1) Manual AUGRU input into the order after creation

      or

      2) Custom development

      We are going for the first one. Thank you for your help!

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    Former Member
    May 11, 2017 at 08:55 AM

    Issue still not solved. Does anyone have similar experiences?

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    Former Member
    Jul 14, 2017 at 08:15 AM

    Topic closed

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