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SAP hybris marketing : Import data INTEREST error

Hi all , need help

We are working on SAP hybris marketing clound ( Amazon webservice ) , we got issue at import data of INTEREST, Message error is " 503 Service not available" i do check and research via google , there are some suggestion my issue relate J2EE server not start , i also try but not sure how to restart J2EE server

Thank you so much

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