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Agentry File Download from Network Share

May 08, 2017 at 03:16 PM


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Former Member

I have an Agentry project configured to download a file from the SMP server which is working successfully. However when I try to download a file from a network drive, Agentry simply goes right through the Step command and does not download the file.

I have tried a number of unsuccessful configuration and permissioning setups.

Currently, my step is the following which works:

TYPE "D:\MobileData\"

I have tried the following which do not work:

TYPE "Y:\MobileData\" (note: Y:\ is a network drive)

TYPE "\\ServerName\MobileData\"

When I copy either of the above to TYPE commands into the command prompt it works so I do not think it is an issue with the actual command. I have given permission on these shared drives to everyone as well as the service name running SMP.

Any ideas as to why this does not work?

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1 Answer

Bill Froelich
May 09, 2017 at 01:46 AM

If your SMP server is running as a service then it doesn't have access to your user drive mappings. Have you tried running the SMP server under your user account (go.bat) instead of as a service to see if the files will download correctly?

That would be the first thing I would try to confirm if it is an account issue or not.


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Former Member

I will try, but I have specified the server name directly instead of the user mappings and that did not work. I have also confirmed that the server folder is accessible by everyone.