Why should any client prefer SAP CRM Over Outlook...

[Former Member]

If The client raises a query like

"Why should i invest in SAP CRM instead of Outlook which is much cheaper".

What should be the best reply for this.

Regards,

Reddy.

[Former Member]

hello Venu,

If you are comparing Outlook with CRM, may be you would like to consider looking the Solution overview of CRM in the best practices.

Outlook comes in to picture when you are synchronising the Activities, Tasks and Visits of the Outlook of the sales personnel using Groupware integration.

cheers,

Muralidhar Prasad.C

[Former Member]

we can integarte sap crm with all possible communicaion channels,so customer can use any kind of channel to contact our company,in out look it is not possible.

I hope this will be help full to you.

Regards

Supraja

[Former Member]

SAP is Back end is Erp and Front end is CRM where as ERP deals with Internal affairs of the company and CRM deals wqith External affairs of the company like customer satidfaction and better service to customers and it deals with Pre sales

Marketing) Sales, Post Sales ( Service), but where as out look is only a mailing system through which you can do maximum e -marketing, e- service, e- sales

if it is used indipendently but we can synchronise out look with crm server which in turn give us all the functions like crm if it is intigrated with SAP CRM, SAP CRM is havi9ng 4 front end channels CIC, Internet, F2F,Mobile , where as Out look is only one of them comes under Internet service, internet marketing e- sales

channel if u still have doubts you can mail on <removed by SAP Community Network Moderator>

[gregorw]

Hello venkat mallela,

please keep the discussion here in SDN.

Regards

Gregor

[Former Member]

Hi Venu,

Supraja 's Answer is correct but it is very brief, where iam given detailed description both you can note down.

[Former Member]

Hope Outlook can Process the data as SAPCRM does.