I would like to find the hardware thats required to actually have
a fully running Interaction Center. My client has all the CRM
hardware but we do not know the required hardware for the I.C
and how to integrate it with the system. Where do you get it.
Also for those who have an up and running I.C when it comes to
telephone calls, how is the trasferring of calls and holding
conference done? Does it mean that users need to have their
session open at all time incase the receive calls or they are
transfered to them, I just need a pratical view of this. Please
help.
