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Creating PR from return order

May 07, 2017 at 03:45 PM

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Hello Friends

Need suggestion and feedback for the following

Scenario : Customer returns the product and wants the credit amount in form of gift card. This gift card is being generated by 3rd Party vendor (bank).

I am doing the following in SAP. Will configure the schedule line category of the return item to generate a PR, which in turn will generate a PO for pre-paid card to third party vendor and the vendor will send the same to customer.

I foresee following problem for which I need suggestion or advice

The PR is getting generated for the return item. Which should not be the case as we don't need that item from vendor. I am planning to add another sub item (as pre-paid card) which would then generate a PR. Will that work ?

Customer would return the original item and PGR done.

I am stuck up where I have to restrict billing when customer receives the pre-paid card. Pre-paid card should be billed. Credit should be issued for only the item which is returned meaning the return item (actual item) should only be billed. Is it possible to configure it by making the pre-paid item as non-billable. Please advice.

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1 Answer

Jelena Perfiljeva
May 08, 2017 at 08:55 PM
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No matter what you do in the line items, at the header level it will still be a return order. Therefore I doubt the idea with adding an item to generate PR in a return order would work. However, your Sandbox system won't explode if you try it there. :)

Overall, the devil is in the details here. You might want to elaborate on what exactly is the business process and what financial transactions and reporting are you expecting to see at the end. I guess at minimum some bank fees would be involved? How are you planning to handle end to end process?

If the gift card is not a "store card" but a bona fide Visa, MC, etc. card then this is a rather non-standard process, I believe. So you might have to get really creative if it's a legitimate business requirement. But if it's a "store card" (i.e. a card is not accepted elsewhere) then I'm rather confused why each card has to be ordered from a bank. In the US, it's a common practice to get a store card for a return. And the stores just have blank cards, which they just activate for N amount at the cash register.

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Hi

Sorry to get back to you late. I agree that it a non standard process, but basically client wants to third party bank to send the card to customer. Don't want it to keep at their end. Whether it will be MC or VISA, depends on the third party bank. Client doesn't have any say over it but definitely not a store card. The bank fees they would be paying via Vendor invoice for the card.

I tried that in sandbox for the order process. It;s generating PO, but still have to check the Vendor invoice and accounting entries. Will let you know about it.

Regards

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