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Sending email notification solution manager

Hello experts,

i have issue with my solution manager, i found tutorial how to setup email notification for solution manager 7.1, sending-e-mail-from-support-message

i follow instructions but, email is not sent. In scheduled actions tab i see action but its not executed. any suggestion?

za-support.png (33.5 kB)
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2 Answers

  • Best Answer
    May 10, 2017 at 11:47 AM

    Hi Masan

    I would believe your condition is not being met and thus the action is not performed.

    Did you copy the SAP standard transaction type to a customer Z transaction type?

    If yes, you also need to reflect this in your condition.

    Can you tell us what transaction type you are using, what your conditions looks like (perhaps take a screenshot)? and provide more details on configuration you've done?

    Best regards

    Tom

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  • May 08, 2017 at 03:02 PM

    There is warning on task. Can you please share what message is showing as warning?

    -Yogesh

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