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Sending email notification solution manager

May 06, 2017 at 08:35 AM


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Hello experts,

i have issue with my solution manager, i found tutorial how to setup email notification for solution manager 7.1, sending-e-mail-from-support-message

i follow instructions but, email is not sent. In scheduled actions tab i see action but its not executed. any suggestion?

za-support.png (33.5 kB)
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2 Answers

Best Answer
Tom Cenens
May 10, 2017 at 11:47 AM

Hi Masan

I would believe your condition is not being met and thus the action is not performed.

Did you copy the SAP standard transaction type to a customer Z transaction type?

If yes, you also need to reflect this in your condition.

Can you tell us what transaction type you are using, what your conditions looks like (perhaps take a screenshot)? and provide more details on configuration you've done?

Best regards


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solved.. it was problem in start condition.. thanks for help

Yogesh Patel
May 08, 2017 at 03:02 PM

There is warning on task. Can you please share what message is showing as warning?


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only says "not processed" nothing more..


When i click on execute i got message "Action not executable in dialog"


There is execute button beside it... did you tried to execute it ?



yes i did, its not executable..