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Document Center desktop app crashing after login

May 05, 2017 at 09:22 PM


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Former Member


I installed Document Center desktop app v17.1.2 on a (new) Win10 machine. Offline I can access all menus.

After logon the icon in system tray changes from logged off to connected, but the icon disappears when hoovering over with mouse pointer. Application stops working.

My account is working correctly in the web app, on a iOS device, and an android phone. All docs are syncing correctly.

Since it is a new Win10 setup, is something missing?

If any use, application log attached.


Thanks for suggestions!

log.txt (36.2 kB)
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1 Answer

Best Answer
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Former Member May 11, 2017 at 07:21 PM

Got this working now.

The solution was to enable File Sharing in the Mobile Documents Configuration. Once enabled the Desktop app keeps running and syncs correctly.


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