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Jan 17, 2007 at 01:31 PM

debit memo request generated second time as opposite ?


Once a month we create debit memo requests from the serviceorders that are completed. normally that is not a problem but now we noticed that because someone forgot to TECO an serviceorder that was billed individually that a new memo request was batch generated with DP95 which was the opposite in amount than the original debit memo request.

so I got a serviceorder with a debit memo request from 21-12-2006 of 100,- and an invoinde is created

and in 2007 a new debit memo request is generated with -100,- ??

does anybody got a clue what is going wrong here ? and how to prevent this ?