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Cannot Activate Crystal Reports 10

We purchased Crystal Reports 10 on November 16, 2005. I have an IPC Order No/Pick Ticket No. This key was purchased from Business Objects Fulfillment Center.

We use Dynamics GP and our check stubs (.rpt files) need to be modified. The computer that previously had crystal reports installed (using Windows 7, unsure of which service pack) has had its hdd fail. We need to review a check stub report profile/possibly modify one.

I have gone through basic trouble shooting at the store number of 18667766567 with Carlos who has now directed me to this forum for an answer. He has verified that my product activation keycode (XXXXXXXXXXXXXX) is valid. However, upon installation I am presented with this error message:

"The Product key code ... is not valid or has expired."

He told me it may be due to an incompatibility with my OS so I have also tried using a Windows XP computer to no avail. What options do I have in order to get Crystal Reports installed?

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1 Answer

  • May 05, 2017 at 01:49 PM

    Hi Jordan,

    I removed your keycode from the post, it is valid with no expiry date.

    You can enable install logging, it may give more info on why it's failing, search Microsoft's site on how to enable msiexec logging.

    First thing to try though is install this:

    Second is to copy the install files to your local HD, right click on the setup.exe and select Run as Administrator.

    The first thing CR 10 does is it copies keycode.dll from the source to c:\ root drive, registers it and then carries on. Once the file is copied locally into the CR folder it then removes it from the root drive. It could be you do not have permission to copy to the c:\ drive.

    Find the file and copy it manually and see if that works. And then use this line to register it from a cmd window, also selecting Run as Administrator:

    regsvr32.exe c:\keycode.dll

    Now try to install...


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    • Hi Jordan,

      Ah sorry, we did that in earlier versions. It's not there any more.

      The problem now is most OS's did not exist when CR 10 was released so it's hard to say what may be missing.

      It likely is a dependency of some kind, don't know what that would be now though, no one has had CR 10 installed for years now.

      Try running the scrent.msi file, it has a licensekey.dll that is the new one I believe. so if that works.

      What version of Visual Studio are you installing? It has CR Designer built into it also.

      If you are using VS 2010 -> 2015 then you can get the updated runtime here:

      Using CR 10 is about the same as new newer versions so you may want to upgrade, link above is the only runtime now and works with any reports.