on 05-04-2017 7:25 PM
We have leads created at times that the sales team will not work on or they will delegate to a broker. From what I can see in C4C we can either change a lead to one of the below status's.
Accepted
Open
Qualified
Converted
Declined
I have been asked to create a status called - Delegated or Closed which means the lead will not be worked on in C4C any longer as it is a small customer and the broker will take care of (they are not in our system). Am I able to do this? I tried in the Lead Status Configuration however it would not allow me to have a status other than the ones already mentioned.
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