We are implementing SAP WMS with Handling Unit management for our warehouses.
The physical inventory process currently involves counting the individual cartons on the pallets. In our packaging process, each carton is considered as a HU and a pallet as an outer HU. But in this case, as the WMS recognizes the outer most HU as a storage unit and physical count is initated for the outer most HU and will ask to count just the pallets and not the cartons on it.
This process somehow is not very convincing to the business process owners as they still want to have a carton count. I would like to know your views in this regard and if you have come across a similar situation then how did you resolve this.