Logon not possible (error in license check)

[Former Member]

we did a system copy and then the temporary license expired. the permanent license which is installed on the system is valid for the original system so is not working. Due to the expired temporary license we cannot now get onto the system except using SAP*.

To fix the problem we need to delete the expired temporary license and invalid permanent licenses and apply a new license but SAP* is unable to delete old licenses so we cannot apply a new license.

the old OS command of saplicense -delete no longer works for new releases.

checked SAP Note 94998

checked SAP Note 917936

any ideas?

[Former Member]

Hi Richard,

First of all OSS note 870871 clearly states that "If the SAP system is set up from a copy of an existing SAP system, you cannot install a temporary license if you did not have such a license before.

Before you work with a copied SAP system, request a license key."

Now that this issue has arisen I think you need to import support package SAPKB70007 as per the OSS note 917936.

Better still raise this issue with SAP as well.

Regards.

Ruchit.

Message was edited by:

Ruchit Khushu

[JPReyes]

Hi Richard,

As far a i know you don't need to delete the old license, just install the new license and this one will replace the old one...

just click on new licenses and add the new key.

Regards

Juan

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[Former Member]

if we try to install a new license we get an error message that the system numbers don't match.

the new system has a new hardware key so when we request a new licence it generates a license file with a different system number to the original system.

in order to get rid of the original system number in the new system we need to remove the two existing licenses on the system as far as i am aware.